Day 16: Surprise the Secretary

Remember that hospitals can’t function without secretaries, administration, clerks and many other desk warriors. These people hiding behind their desks and computers facilitate appointments, book operating cases, order equipments, and perform many other tasks that make our life easier. In patient care, they are an essential part of the team, but unfortunately they don’t often get a mention. Without them, our clinical work is affected. They are there, as much as we are, for the sake of the patients. So go on and thank them. Stick a post it note on their computer screen that says “Well done”. Buy flowers. Get a new desk ornament for them. Get a fancy pen or microphone head piece. Anything that would make their clerical duties memorably appreciated.


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